Contact Form

Please use this form to contact the council if you are unable to find the information you need on the website.

Using this form will allow us to collect all the information that we need and deal with your request more efficiently.

* indicates a required field

Please select one of the following options: *

What does your question relate to? *

Please provide further information regarding your query: *

Have you checked the following web pages and online forms?

If you wish to change your payment method, please complete the form below with details of the payment method you wish to change to - you will also need to complete a direct debit or standing order form if one of these is your chosen payment method.

If you wish to change your payment frequency, please complete the form below with details of the revised frequency you would like.

Have you checked the following web pages and online forms?

Pay your council tax online
Set up a standing order
Set up a direct debit
Problems paying your council tax
Refunds
Request to re-arrange your council tax payments

If you wish to change your payment method, please complete the form below with details of the payment method you wish to change to - you will also need to complete a direct debit or standing order form if one of these is your chosen payment method.

If you wish to change your payment frequency, please complete the form below with details of the revised frequency you would like.

Have you checked the following web pages and online forms?

Registering a new property

Have you checked the following web pages and online forms?

Change Of Address
Change of Tenant
Check your council tax balance
Council tax bands
Council Tax Band Appeals
Request to re-arrange your council tax payments
Your bill explained

If you would like a copy of your bill, please complete the form below and add your request to the information requested.

Have you checked the following web pages and online forms?

Check your Business Rates balance
Business Improvement Districts (BIDS)
Business Rates property revaluation

If you would like a copy of your bill, please complete the form below and add your request to the information requested.

Have you checked the following web pages and online forms?

Change of Address
Change of Tenant
Empty property
Deceased person
Property unoccupied

Please use the form below if you wish to report or change any of the following changes:
Your payment method - you will also need to complete a direct debit or standing order form if applicable.
Your payment frequency.
The number of occupants.

Have you checked the following web pages and online forms?

New Business in Torbay

Business Change Of Address - Out of Address

Please use the form below if you wish to report or change any of the following changes:

Rearrange your Business Rate payments

Have you checked the following web pages and online forms?

Business Rates discounts

Have you checked the following web pages and online forms?

Disabled Band reduction
People who may be disregarded for Council Tax
Properties that may be exempt from Council Tax
Single person discount
Second home discount

Have you checked the following web pages and online forms?

Information about Council Tax Support
Apply for Council Tax Support

Have you checked the following web pages and online forms?

Repaying your debt
Request to re-arrange your council tax payments

Council Tax account number (if known):

Business Rates account number (if known):

Please give details: *

Do you want to upload a document? *

For advice on the best way to prepare your documents for electronic submission

Please select the file you wish to send: *

Please enter a description of the document you are uploading: *

Verification questions

Please complete the following fields to allow us to check your identity.

Question 1: *

Answer: *

Question 2 : *
Please select another option from your first question

Answer: *

Please select 2 different options for question 1 and 2

Your contact details

Title: *

First name: *

Surname: *

House name/number:

Postcode: *

Phone number:

If we need to phone you our number will show as withheld.

Email address:

Please note that we may use your email address for future correspondence.

Please enter a valid email address or leave blank if you do not have an email address

Data Protection

The information you have provided on this form will be used to deal with your request by the relevant department. We may pass your details on to contracted third party service providers. We will store a copy of your completed request as a backup for 12 months.

If you would like to know more about how we use your information and how you can exercise your information rights please see our privacy notice.

Please tick to confirm you accept these conditions.

We will reply to your enquiry within 5 working days