Instruction to your bank or building society to pay by Direct Debit.

Please complete this form to allow Torbay Council to collect your payments from your account.

We are unable to accept an online Direct Debit request. Please complete the following form and send it to Torbay Council, Town Hall, Torquay TQ1 3DR - Printable Direct Debit Mandate

Instruction to your bank or building society
Please pay Torbay Council Direct Debits from the account detailed in this instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand that this instruction may remain with Torbay Council and, if so, details will be passed electronically to my bank/building society.

The Direct Debit Guarantee

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
  • If there are any changes to the amount, date or frequency of your Direct Debit Torbay Council will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Torbay Council to collect a payment, confirmation of the amount and date will be given to you at the time of the request
  • If an error is made in the payment of your Direct Debit, by Torbay Council or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
    - if you receive a refund you are not entitled to, you must pay it back when Torbay Council asks you to
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Your account details

Please enter your council tax account number as a 10 digit number

Please enter your business rates account number as a 6 digit number

Your contact details

Your bank/building society details

Please enter the account name

Please enter the bank/building society account as an 8 digit number

Please enter the Branch sort code as a 6 digit number with no spaces or characters

Please select your preferred payment date

Payments for council tax normally end in January, but we can extend them through to March.

Banks and building societies may not accept Direct Debit instructions for some types of account


These are the details that you have entered to set up the Direct Debit Instruction:

The direct debit will show on your bank statement as a payment to Torbay Council

Data Protection

Information collected and processed by us complies and is stored in accordance with the UK Data Protection Act, 1998. The information you have provided will be used and shared only for the purpose for which it’s collected. The information will not be shared with third parties, however in certain circumstances we may need to disclose information to third parties such as the police or the Department for Work and Pension as required by applicable legislation or for the prevention and detection of crime.

We may use the details you have provided to contact you about council services, this may be through email, post or SMS text message.

For further information regarding personal data that Torbay Council may hold on you and how to access it visit

The Direct Debit will be set up and a letter of confirmation will be sent to you within 3 working days

If you have any queries please contact us using one of the following methods:

Use our Online Contact Form
By post: Torbay Council, Town Hall, Torquay TQ1 3DR