We remove general household waste once a fortnight and recycling once a week on a scheduled collection day. Please alert us if your bin has not been emptied. Please note: Due to crew finishing times missed collections can only be reported after 6pm on the day of the collection.

Once reported missed collections should be re-scheduled and collected within 2 working days. Please ensure that you leave your bin out for collection once you have reported it missed.

If you have previously reported your missed collection and it has not been collected within 2 working days please call the Contact Centre on 01803 701316. Do not use this form unless you are making a new report.

Only one type of missed collection can be reported at a time - if you need to report more than one type of collection please complete this form and you will be given the option to make another request afterwards.

Residents of flats Please note that waste may be collected at different times throughout the day.

We remove general household waste once a fortnight and recycling once a week on a scheduled collection day. Please alert us if your bin has not been emptied. Please note: Due to crew finishing times missed collections can only be reported after 6pm on the day of the collection.

Once reported missed collections should be re-scheduled and collected within 2 working days. Please ensure that you leave your bin out for collection once you have reported it missed.

Over Christmas and New Year, schedules for missed collections may unfortunately be extended beyond the standard 2 working days during this very busy period. We would ask residents that bins are placed ready for collection as these will be emptied as soon as possible and appreciate your patience in this matter.

If you have previously reported your missed collection and it has not been collected within 4 working days please call Tor2 on 01803 402900. Do not use this form unless you are making a new report.

Only one type of missed collection can be reported at a time - if you need to report more than one type of collection please complete this form and you will be given the option to make another request afterwards.

Residents of flats Please note that waste may be collected at different times throughout the day.