Hackney Carriage

Hackney Carriages are available for hire at appointed taxi ranks or can be flagged down in the street. All licensed taxis have a distinctive licence plate displayed on the rear of the vehicle with a taxi light on the roof above the front windscreen.

If the complaint is regarding the drivers behaviour then please select ‘Licensed Driver’. If the complaint is regarding the poor repair of the vehicle, then please select ‘Hackney Carriage Vehicle’.

Private Hire Vehicle

Private Hire Vehicles can only be pre-booked and have a distinctive licence plate displayed on the rear of the vehicle and will have a door sticker indicating that the vehicle can only be pre-booked and cannot be flagged down in the street or hired at a taxi rank.

If the complaint is regarding the drivers behaviour then please select ‘Licensed Driver’. If the complaint is regarding the poor repair of the vehicle, then please select ‘Private Hire Vehicle’. If the complaint is about the way your booking was handled then please select ‘Private Hire Operator’.

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