Pay and display machine refund request form

Please complete this form in order to request a refund

If you are unsure of the location of the car park visit Torbay Cark Parks or street location On Street Parking to help you locate the correct location.

Location of machine in which car park/street: *

Date the fault occurred: *

Time the fault occurred: *

Vehicle registration: *

Provide full explanation of the fault encountered with the machine.: *

How much money was lost: *

Was a second ticket purchased? *

Please upload proof of your purchase.

Please note, the maximum total size you can upload/attach is 25Mb

Select file to upload:

Please ensure you provide correct address including postcode. If a refund is issued it will be sent to address you have provided.

Your contact details

Title: *

First name: *

Surname: *

House name/number:

Postcode: *

Phone number:

If we need to phone you our number will show as withheld.

Email address:

Please note that we may use your email address for future correspondence.

Please enter a valid email address or leave blank if you do not have an email address

There may be circumstances where no machine fault can be identified, therefore a refund is not guaranteed. Please allow 60 days for a response and/or refund if applicable

Data Protection

The information you have provided on this form will be used to deal with your request by the relevant department. We may pass your details on to contracted third party service providers. We will store a copy of your completed request as a backup for 12 months.

If you would like to know more about how we use your information and how you can exercise your information rights please see our privacy notice.

Please tick to confirm you accept these conditions.