Housing Advice

Please complete the following questions.

What is your age? *

Please call Childrens Services on 01803 208100 for assistance

Have you contacted a Housing Officer previously? *

Do you have somewhere to stay tonight: *

If you are homeless tonight, please enter your contact details below and a housing officer will endeavor to call you back by the end of the day. If you do not have a phone please come into Paignton Connections Office and ask to speak to the EDO officer and explain that you are homeless tonight.

For emergencies out of hours (Monday to Friday before 9am or after 5pm, or at weekends and bank holidays) telephone 0300 456 4876.

Torbay Council now deal with 16-17 year Housing enquiries (NOT - The Integrated Youth Support Service)

Please call Housing for advice (This Form will be amended!)

What is the nature of your enquiry? *

Is this enquiry regarding Devon Home Choice? *

YesNo

Is this enquiry regarding your existing tenancy deposit? *

Devon Home Choice website
Property Search
Register with Devon Home Choice
Reset your password on Devon Home Choice

If you are unable to log onto the Devon Home Choice website, please call Devon Choice on 01803 207126

Please enter details: *

You may find the following web page useful Finding a home

Are you in immediate risk if you remain in your home? *

Housing officers can advise on the legitimacy of a notice and explain the stages of a legal eviction procedure.

When does your eviction notice expire? *

Does the following apply to you?
Aged 18-24
You have lost accomodation through no fault of your own.
You do not have children
You and are not Pregnant.

This option is for queries relating to temporary accommodation you have been provided by Torbay Council.

If you are seeking help with homelessness, please select another option. Torbay council only has a duty to provide temporary accommodation to the most vulnerable households, and such accommodation has a nightly ‘top up’ charge to be paid.

What is your query about? *

The Housing Options resettlement team source and deal with our temporary accommodation and help clients placed there to move to more settled accommodation.

If there is immediate risk of violence you should call the police.

You are not eligible for assistance via the Bond Scheme, but you may be able to obtain assistance via the Discretionary Housing Payments scheme (DHP). However, if you need rent in advance and you haven't yet applied for this from the Social Fund, then your DHP application may be delayed as we might ask you to do this before DHP is considered.

Repossession doesn't happen automatically. It may be possible to stop the process at any stage. The housing team can offer practical advice and help to try and prevent such action.

You may find the following web page useful I can’t pay my mortgage

If your landlord does something that interferes with you living in your home and intends to make you leave they could be guilty of harassment. Housing officers can advise on your rights and what steps you can take to protect them.

Housing options staff can help with advice concerning tenancies.

Please complete your contact details below and a Housing Officer will contact you as soon as possible.

If you are asked to attend an appointment, please bring the following with you - proof of your identity, 2 months up to date bank statements, proof of all income/benefits.

Also, if applicable, your current Tenancy Agreement, any Eviction notices or letter from family/friends asking you to leave, proof of any medical conditions, proof of any police/agency involvement

Your contact details

Title: *

First name: *

Surname: *

If you are of No Fixed Abode (NFA) please tick.

House name/number:

Postcode: *

Please provide a telephone number or an email address so that we can contact you

Phone number:

When the Housing officer calls you, it will display on your phone as ‘Number Withheld’, ‘Private Number’ or ‘No caller ID’ – Please ensure that you answer this call.

Email address:

Please note that we may use your email address for future correspondence.

Please enter a valid email address or leave blank if you do not have an email address

If you do not have a phone number or an email address for us to contact you, you will need to speak to an advisor in a Connections office who will arrange for you to speak to a Housing Officer. Please advise them when you come into the office that you need to speak to someone as you do not have a phone or an email address.

Your date of birth: *

National Insurance number:

Please enter a valid National Insurance number - this should be in the format AA123456C

If you have lived at any other address in the past 3 years please enter details:

Do you have any dependent children living with you? : *

Are there other people in your household affected in the following categories? *
Hold down CTRL to select multiple items

Additional information: *

Data Protection

The information you have provided on this form will be used to deal with your request by the relevant department. We may pass your details on to contracted third party service providers. We will store a copy of your completed request as a backup for 12 months.

If you would like to know more about how we use your information and how you can exercise your information rights please see our privacy notice.

Please tick to confirm you accept these conditions.